Privacy Policy

Effective Date: February 24 2026
Website: BrightVoice.io
Company: BrightVoice, LLC ("Company," "we," "us," or "our")
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website (the "Site") or interact with our related services, including forms, chat, AI/automated intake tools, phone calls, SMS/text messaging, and call routing features. This policy is designed for U.S.-based operations and clients only.

1. Scope and U.S.-Only Services
   • Our services are intended for clients and users in the United States only.
   • We do not intentionally market to or provide services to individuals located outside the United States.
   • If you access the Site from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.
   • Unless otherwise stated in a separate agreement, our data handling practices are governed by U.S. law and this Privacy Policy.

2. Information We Collect
   We may collect the following categories of information:
   • Contact information (such as name, email address, phone number, firm name, and job title).
   • Inquiry and intake information you provide through forms, chat, SMS, email, or phone calls.
   • Call and communication data (such as caller ID, timestamps, call duration, recordings, transcripts, summaries, and routing metadata).
   • Technical and usage information (such as IP address, browser type, device information, pages viewed, referring URLs, and interaction logs).
   • Marketing and communications preferences.
   • Any other information you choose to provide to us.

3. Information Collected Through AI and Automated Tools
   • Our Site and related services may use AI-powered or automated systems, including chat tools, voice agents, call routing, transcription, and summarization features.
   • When you interact with these tools, we may collect and process the information you provide, as well as system-generated outputs (such as transcripts, classifications, and summaries).
   • AI-generated outputs may contain errors or omissions and should be reviewed by a human before being relied upon.

4. How We Use Information
   We may use information we collect to:
   • Provide, operate, maintain, and improve the Site and related services.
   • Respond to inquiries, schedule demos, and communicate with prospective or current customers.
   • Route calls, messages, and intake communications.
   • Generate transcripts, summaries, and quality assurance records.
   • Provide customer support, training, and onboarding.
   • Monitor performance, troubleshoot issues, and protect system security.
   • Send service-related notices and, where permitted, marketing communications.
   • Comply with legal obligations and enforce our agreements.

5. Call Recording, Monitoring, and Transcripts
   • Calls and communications may be recorded or monitored for quality assurance, training, compliance, documentation, security, and service improvement, subject to applicable law.
   • We may create transcripts and summaries from recorded or live communications using automated tools, including AI systems.
   • If you do not consent to recording or monitoring, do not continue the call and request an alternative communication method where available.

6. SMS and Text Messaging
   • If you provide a mobile phone number, we or our customers (such as law firms using our services) may send you service-related or follow-up messages, subject to applicable law and consent requirements.
   • Message and data rates may apply.
   • You may opt out of marketing text messages by replying STOP (where applicable).
   • Opting out of marketing messages does not prevent us from sending non-marketing, transactional, or service-related communications when permitted by law.

7. Cookies and Tracking Technologies
   • We may use cookies, pixels, analytics tools, and similar technologies to operate the Site, understand usage, improve performance, and support marketing activities.
   • These technologies may collect information about your device, browser, pages visited, session behavior, and interactions with the Site.
   • You can manage cookie preferences through your browser settings, but disabling cookies may affect Site functionality.

8. How We Share Information
   We may share information with:
   • Service providers and vendors that help us operate the Site and services (such as hosting, telephony, messaging, analytics, CRM, transcription, and support providers).
   • Law firm customers or authorized users, where information is submitted through systems operated on their behalf.
   • Professional advisors (such as attorneys, accountants, auditors, or insurers).
   • Government authorities, regulators, or law enforcement where required by law or legal process.
   • A buyer, investor, or successor entity in connection with a merger, acquisition, financing, restructuring, or sale of assets.
   • We do not sell personal information for money. We may share limited data with marketing and analytics partners in ways that may be considered "sharing" or targeted advertising under certain state laws, depending on your jurisdiction and our practices.

9. Legal Basis and State Privacy Rights (U.S.)
   • Because we serve U.S. clients only, this Privacy Policy is designed around U.S. privacy requirements rather than international frameworks.
   • Depending on your state of residence (for example, California and other states with consumer privacy laws), you may have rights to request access, correction, deletion, or information about our data practices, subject to exceptions.
   • To exercise applicable privacy rights, use the contact information below. We may need to verify your identity before processing your request.

10. Data Retention
    • We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
    • Retention periods may vary depending on the type of data, contractual requirements, legal obligations, and the needs of our customers.

11. Data Security
    • We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.
    • No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Confidentiality and Sensitive Information
    • Do not submit confidential, privileged, or highly sensitive information through the Site unless and until an appropriate relationship and safeguards are in place with the relevant law firm or service provider.
    • Submitting information through the Site does not by itself create an attorney-client relationship or attorney-client privilege.
    • We may process information submitted through the Site for intake, routing, QA, and operational purposes.

13. Children's Privacy
    • The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site.
    • If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to delete it.

14. Third-Party Links and Services
    • The Site may link to third-party websites or services. We are not responsible for their privacy practices, content, or terms.
    • Please review the privacy policies of third-party sites and services before providing information to them.

15. Changes to This Privacy Policy
    • We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date.
    • Your continued use of the Site after changes are posted indicates your acceptance of the updated Privacy Policy, to the extent permitted by law.

16. Contact Us
    If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:
    • BrightVoice, LLC
    • info@brightvoice.io
    • +1.346-523-451