Effective Date: Feb 24 2026
Website: BrightVoice.io
Company: BrightVoice, LLC
1. Acceptance of Terms
By accessing or using this website (the "Site"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Site.
2. Changes to These Terms
We may update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.
3. Purpose of the Site
This Site provides general information about our services, including technology-enabled call handling, intake support, communication tools, and related business services for law firms and legal professionals.
The Site is for informational and business inquiry purposes only.
4. No Legal Advice
Nothing on this Site constitutes legal advice. Content is provided for general informational purposes only and should not be relied upon as legal advice for any specific matter.
You should consult a licensed attorney regarding your specific legal issue.
5. No Attorney-Client Relationship
Use of this Site does not create an attorney-client relationship between you and Company or between you and any law firm that may use or be described on this Site.
Submitting a form, speaking with an AI assistant, using chat, sending an email, or placing a call through numbers listed on this Site does not by itself create an attorney-client relationship.
An attorney-client relationship is formed only through a direct agreement with a law firm and subject to that firm's engagement procedures.
6. No Guarantee of Representation or Outcome
Submitting information through the Site, a form, chat, text message, or phone call does not guarantee:
· a response;
· acceptance of your matter;
· representation by any attorney or law firm; or
· any particular legal outcome.
Past results or examples described on the Site do not guarantee similar outcomes.
7. Emergency and Time-Sensitive Matters
Do not use this Site, contact forms, chat, text, or AI/automated systems for emergencies or urgent legal deadlines.
If your matter is urgent, involves imminent danger, or has a legal deadline, call emergency services (if applicable) or contact a licensed attorney directly by phone immediately.
We are not responsible for missed deadlines or losses arising from delay in transmission, review, routing, or response to information submitted through the Site or related systems.
8. Confidentiality and Information You Submit
Do not submit confidential, privileged, or highly sensitive information unless and until an attorney-client relationship has been formally established with the applicable law firm.
Information submitted through the Site may be routed, processed, stored, or reviewed for intake, operational, quality assurance, and service delivery purposes.
By submitting information, you acknowledge and agree that:
· submission alone does not create confidentiality obligations equivalent to an attorney-client relationship;
· conflicts may prevent a law firm from accepting your matter;
· your information may be shared with authorized service providers assisting with intake, communications, or technology operations, subject to applicable agreements and policies.
9. AI, Automated Systems, and Call Handling
This Site and related services may involve AI-powered or automated tools (including chat, voice agents, call routing, summaries, or intake assistance).
By using the Site or contacting numbers/forms associated with the Site, you acknowledge and agree that:
· you may interact with an AI or automated system;
· AI-generated responses, summaries, or classifications may contain errors or omissions;
· AI tools are intended to support intake/communications workflows and are not legal advice;
· live transfer, callbacks, and response times are not guaranteed.
10. Consent to Communications
By submitting a form, providing your phone number/email, or otherwise contacting us through the Site, you consent to receive communications from us (or, where applicable, from a law firm using our services) regarding your inquiry, including by:
· phone call,
· voicemail,
· email,
· SMS/text message, and/or
· automated or prerecorded technology (where permitted by law and based on your consent).
Message and data rates may apply. Consent to receive communications is not a condition of purchase.
If you no longer wish to receive marketing texts, you may opt out by replying STOP (for SMS where applicable) or by using the contact methods listed below.
11. Call Recording and Monitoring
Calls and communications may be recorded or monitored for quality assurance, training, compliance, documentation, and service improvement, subject to applicable law.
By participating in a call or communication initiated through or related to the Site, you consent to recording and monitoring to the extent permitted by applicable law.
If you do not consent, do not continue the call and request an alternative method of communication where available.
12. User Conduct
You agree not to use the Site to:
· violate any law or regulation;
· impersonate another person or entity;
· submit false, misleading, or fraudulent information;
· transmit malware, spam, or harmful code;
· interfere with Site security or operations;
· attempt unauthorized access to systems or data;
· scrape, copy, reverse engineer, or misuse Site content or services without permission.
13. Intellectual Property
All Site content, including text, logos, graphics, software, layouts, audio, video, and related materials, is owned by or licensed to Company and protected by intellectual property laws.
You may use the Site for lawful informational/business purposes only. You may not reproduce, modify, distribute, republish, display, or exploit Site content without prior written permission.
14. Third-Party Services and Links
The Site may contain links to third-party websites, tools, integrations, or service providers. We do not control and are not responsible for third-party content, terms, privacy practices, or availability.
Your use of third-party services is at your own risk and subject to their terms and policies.
15. Privacy
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
16. Disclaimer of Warranties
THE SITE AND ALL RELATED CONTENT/SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:
· MERCHANTABILITY,
· FITNESS FOR A PARTICULAR PURPOSE,
· NON-INFRINGEMENT,
· ACCURACY,
· RELIABILITY,
· AVAILABILITY, OR
· ERROR-FREE/UNINTERRUPTED OPERATION.
We do not warrant that the Site or communications systems will be secure, uninterrupted, or free from delay, interception, loss, corruption, or harmful components.
17. Limitation of Liability
To the fullest extent permitted by law, Company and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:
· your use of or inability to use the Site;
· any delay/failure in communications, routing, or response;
· AI or automated output errors;
· interception, loss, or unauthorized access to communications/data;
· reliance on information provided through the Site.
To the fullest extent permitted by law, Company's total liability for any claim arising out of or relating to the Site shall not exceed the greater of (a) the amount you paid, if any, to use the Site in the 3 months before the claim, or (b) $100.
18. Indemnification
You agree to indemnify, defend, and hold harmless Company and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to:
· your use of the Site;
· your violation of these Terms;
· your violation of applicable law;
· information you submit through the Site; or
· your infringement of any third-party rights.
19. Suspension or Termination
We may suspend, restrict, or terminate access to the Site at any time, with or without notice, for any reason, including suspected misuse or violation of these Terms.
20. Governing Law
These Terms are governed by the laws of the State of Delaware without regard to conflict-of-law rules.
21. Dispute Resolution and Venue
Any dispute arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Wilmington, Delaware and you consent to personal jurisdiction and venue in those courts.
22. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
23. Entire Agreement
These Terms, together with the Privacy Policy and any other legal notices posted on the Site, constitute the entire agreement between you and Company regarding use of the Site.
24. Contact Information
If you have questions about these Terms, contact us at:
BrightVoice, LLC
info@BrightVoice.io
+1.346-523-4516